About Pre-orders

Pre-orders allow everyone the opportunity to reserve their favourite items before they become fully available. This means that while your item is secured, it may not be immediately ready to ship. The estimated availability date provided at checkout is based on several factors, including the date you place your order, the location of the recipient, and the shipping carrier chosen during checkout.

We work diligently to ensure that these dates are as accurate as possible, but please note that they are subject to change. Should there be any significant delays beyond the estimated availability date, we will notify you with updated information and options to adjust your order if necessary.

For orders that include both pre-order items and items that are currently in stock, we will wait until all items are available before shipping your entire order together. This approach allows us to send your products in one shipment, helping you save on shipping fees while ensuring you receive everything at the same time.

We appreciate your patience and understanding as we work to deliver your pre-order items as quickly as possible. If you have any questions or need further assistance, please don't hesitate to contact our customer service team at hello@gelcare.com.