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Gelcare FAQ
Last updated:
April 1, 2024
Returns & Exchanges
How long does it take to process an exchange?
Can I have a refund?
Can I exchange a product I received as a gift?
What is your return policy?
How can I exchange my item?
Orders
Can I change the shipping address on my order?
The order I received is wrong. Can you help?
Can I use multiple promotions or discounts on my order?
How can I get a discount code?
How do I apply a discount code?
Why was my order cancelled when I did not request it?
Can I cancel my order?
Can I make changes to my order?
Shipping & Tracking
Are there limitations to shipping acetone products?
Where do you ship from?
What's the status of my order?
Do you ship to PO Boxes?
What shipping carriers do you use?
Where is my order?
A product was damaged during shipping. Can you help?
Are there limitations to shipping your Nail Polish line?
My tracking details aren't working. Can you help?
My package is missing. Can you help?
Where do you ship?
Duties & Taxes
Can I pay duties and taxes at checkout?
What happens if I refuse an international package?
Will I be charged duties and taxes for an international order?
Payment
How do I pay with a gift card?
What can I do if my payment is declined?
What payment options are available?
Products
Can I sell GELCARE products in my own store?
How can I find out more information about a product?
Do you offer professional discounts to nail artists?
When will you restock?
Can you help me with a product I bought from a third-party marketplace?
Are GELCARE products cruelty-free?
More about GELCARE
Do you have a retail store?
Press
Do you have an affiliate program?
Wholesale
Where can I buy GELCARE?
How can I contact you?